Urgent job opening for Engineer - Networking (Network Security - TAC) at Chennai. We have urgent job openings for Network Engineers with experience in for a top MNC at Chennai. Network Security, Firewall, VPN, CCIE Security, CCNP Security, Dell Sonicwall, Cyberaom, Cisco ASA, Fortinet
Qualification: Any Graduate
Troubleshoot all Level 1/ 2 Calls from customers.
Ensure consistent customer satisfaction.
Document all communication with customers in the CRM.
Notify/Discuss with TL/Manager on tickets that require assistance.
Timely handoff ( escalation) of cases that require technical escalation to L3 TAC.
Plan and constantly work on upgrading tech and product expertise.
Contribute to the knowledge base/ Tech Forum Basic Criteria:
1+ years experience in configuration and troubleshooting high-end networks and security appliances.
The Ideal candidate will be an Engineer, who is a self-starter, with excellent interpersonal, communication, documentation, problem solving and troubleshooting skills.
Quality focus, result and goal orientation in a group situation, and commitment to customer delight are a must. Debugging hardware and software system level problems in a multi-vendor multi-protocol network environment.
Basic Skill Set:
Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).
Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d,802.1w.
Experience in IPSEC VPN/SSL-VPN/NAT/GRE/ Experience on routing protocols RIP V1/V2, OSPF, BGP
Core Skill Set:
Knowledge on Authentication Protocols like TACAS/RADIUS/802.1x
Working knowledge on Cisco, Checkpoint, Juniper, Fortinet, SonicWall, Netscreen, Juniper SRX
Experience on troubleshooting tools like Sniffer, Ethereal, Wireshark.
CCNA, CCNP, Checkpoint Certification, CCSP certifications will be an added advantage.
2 - 6 Years
5 Lac To 7 Lac P.A.
IT Software - Network Administration, Security
Other Bachelor Degree
Networking Engineer Network Security Firewall OSI Model TCP IP protocol suite VLANS IPSEC VPN CCNA CCNP CCSP