Ascendz HR Solutions

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Customer Support Executive

0 - 2 Years

Ludhiana


Job Description

Job Summary

Answer calls professionally to provide information about products
Keep records of customer interactions , recording details of inquiries, complaints, and
comments, as well as actions taken.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Answer questions about products or the company
Ask questions to understand customer requirements
Enter and update customer information in the database
Handle grievances to preserve the companys reputation
Keep records of calls and sales and note useful information

Responsibilities and Duties

Customer Support Executive for Quality Department for a manufacturing mnc at Ludhiana, Punjab.

Required Experience, Skills and Qualifications

Only BAMS , Bachelors in Pharmacy, Biotechnology, Microbiology, Biochemistry, Food Technology qualified candidates with good communication skills need apply.

Benefits

Salary 1 Lac 50 Thousand To 2 Lac P.A.
Industry Manufacturing / Production / Quality
Work Experience 0 - 2 Years
Qualification B.Pharma

Key Skills

Customer care problem solving customer handling Customer service

Company Profile