Answer calls professionally to provide information about products
Keep records of customer interactions , recording details of inquiries, complaints, and
comments, as well as actions taken.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Answer questions about products or the company
Ask questions to understand customer requirements
Enter and update customer information in the database
Handle grievances to preserve the companys reputation
Keep records of calls and sales and note useful information
Responsibilities and Duties
Customer Support Executive for Quality Department for a manufacturing mnc at Ludhiana, Punjab.
Required Experience, Skills and Qualifications
Only BAMS , Bachelors in Pharmacy, Biotechnology, Microbiology, Biochemistry, Food Technology qualified candidates with good communication skills need apply.
1 Lac 50 Thousand To 2 Lac P.A.
Manufacturing / Production / Quality
0 - 2 Years
Customer care problem solving customer handlingCustomer service